RETURN

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly. 

Please see the specific applicable conditions below: 

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RETURN OF DAMAGED OR FAULTY GOODS 

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You have the right to return Goods for quality problems within the limits set forth by the law and these Terms of Sale - provided that we are notified of the quality problems within 2 months from discovery and that you have the Delivery Receipt that you received in the original shipment. This policy applies both to online items purchased by you and online items you received as a Gift. For returns related to quality concerns that occur within 15 days of Goods being received, please follow the procedures outlined above under letters A. - point i. for Goods purchased by you on our Website and point ii. for items you received as a Gift - or B. For returns after 15 days of Goods being received, please contact our Customer Service at info@lisaconte.com or +39.0587.714495.

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Please note that when the Goods are returned for quality problems we will examine them. If the Goods have quality problems we will repair them (if possible) or replace them with new Goods. If we are unable to repair or replace the Goods in a timely and satisfactory manner, then: 

For Goods purchased by you on our Website, we will refund the price paid for the Goods (along with the initial shipping costs and any costs borne by you to return the Goods, provided you provide evidence thereof in writing) to the card or bank account used for the original purchase in accordance with the applicable regulations In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank.

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TO RETURN AN ITEM ENFORCING YOUR RIGHT OF WITHDRAWAL

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This option is available only for online items purchased by you and not for online items you received as a Gift. To return purchased Goods enforcing your statutory right of withdrawal you should follow the below procedure, to be started within 15 days after the Goods are received: 

1. Notify us in writing that you wish to return purchased Goods enforcing your right of withdrawal. You can either send an e-mail to our Customer Service at info@lisaconte.com orwrite us at LisaConte’, providing an email and phone number where we can reach you.  We will then contact you and provide you with a Return Authorization Number. Handwrite the Return Authorization Number on the line indicated on the original Delivery Receipt that you received with the original shipment. 

2. Place all items for return new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Return Authorization Number handwritten as per above. 

 

3. Attach the E-COMMERCE URGENT sticker that you received with the original shipment to the outside of the box. 

4. Arrange for return of the purchased Goods to us at the following address: Exploit srl. Via Valdinievole Nord n. 74 Località Quattro Strade, 56031 Bientina (PI), Italy. Please specify that the shipment is made to the attention of “E-Shop Returns.” Goods shall be shipped to us within 14 days from the day on which you have communicated your decision to withdrawn from the contract as per point 1. above. Please be advised that you are responsible for the return shipping and possible damages and loss occurred while returning Goods until we receive them, so you may prefer to use a reliable delivery means that provides tracking and insurance services. 

 

The amount reimbursed will be the total amount paid, including the original shipping costs. Please note that we will not reimburse any return shipping costs. 

Please note that when the Goods are returned to us, we will review them for quality control. If the Goods are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and reimburse the card or the bank account used for the original purchase. We will credit the refund to the card or bank account that you used to pay for the Goods as soon as as we receive the returned Goods, save for possible delays of technical nature not attributable to us (e.g.: malfunction of credit card system). In case of payment by wire transfer received from a country outside European Union, you will be contacted by our Customer Service to obtain all necessary information in connection thereto. You remain responsible for any charge applied by your bank. 

In cases where the Goods appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, or where we have any reason to believe that the Goods are fraudulent or were not purchased directly on our Website, we will not be able to accept the return and we will send the original Goods back to you.