Customer Service

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:
please email our Customer Service team at  info@lisaconte.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays) at +39 0587 714495.

 

Returns and Exchange

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

 

 

TERMS OF SALE

 

In these Terms of Sale “Lisa Conte’”, “we” and “us” means Exploit

The purchase of Products on the Website is reserved solely for consumers. The term “Consumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity 

Your use of the Website is subject to our “Website Terms of Use”, that you can consult in the Section “Legal” – “Terms of Use of our Website” 

These Terms of Sale set out the terms and conditions that will apply to your purchase of Goods through the Website. Please read these Terms of Sale carefully before placing an Order. By confirming that you have read and accepted these Terms of Sale when you submit an Order through the Website, you confirm your unconditional acceptance. srl company subject to the direction in Via Valdinievole Nord n. 74 Località Quattro Strade, 56031 Bientina (P), Partita IVA 02199810504, company Registration Number 02199810504 in Pisa, and “you” means you, our valued customer.  

Capitalised terms used in these Terms of Sale shall have the meaning set forth in the “Definition” section of this document. 

These Terms of Sale along with your Order Confirmation constitute the contract between us and you for the supply of Goods. No other terms and conditions shall apply. The contract can’t be modified unless we agree to vary it in writing or by email. 

A copy of these Terms of Sale can be stored electronically or printed by all users of our Website. 

 

 

DEFINITIONS

In this document: 

“Consumer Code” means the Italian Legislative Decree No. 206 of September 6, 2005 

“Contract” means the contract between you and us for the sale and purchase of Goods, comprising your Order, our e-mail confirmation of our acceptance of your Order and these Terms of Sale 

“Goods” means the products that we sell on the Website from time to time

“Order” means an order for Goods 

“Order Processing Receipt” means the e-mail Lisa Conte’ will send to you at the time your Order is received by Lisa Conte’

“Order Confirmation” means the e-mail Lisa Conte’ will send to you at the time the Goods are shipped confirming shipment of all or part of the ordered Goods 

“Delivery Receipt” means the delivery form listing the Goods shipped. This form is sent along with the Goods 

"Terms of Sale" means these terms and conditions of sale 

"Website" means our website located at www.lisaconte.com

 

 

RESALE / RESHIPPING OF OUR MERCHANDISE

 

The resale, rental or transfer for commercial or professional reasons of Products purchased on the Site is strictly forbidden. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Goods. 

 

PERSONAL INFORMATION

 

When you place an Order through our Site, you will be providing us with your personal information. We will use your personal information to process your Order and deliver the Goods ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy on the Website.

 

OUR LIABILITY TO YOU

 

Nothing in these Terms of Sale will exclude or limit our liability to you for fraud, death or personal injury caused by our negligence, breach of terms regarding title implied under the Consumer Code or any other liability which the applicable laws state may not be excluded or limited. 

We will not be liable to you under the Contract for any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill; any loss or corruption of or damage to data; or any loss or damage which was not a reasonably foreseeable result of either our breach of the Contract or our breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time that we and you entered into the Contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the Contract or our legal duty of care. 

 

 

GENERAL TERMS

 

(a) These Terms of Sale and the Contract between you and us is governed by the law of Italy. Either you or we may bring legal actions in respect of any dispute which arises in connection with the Contract only in the court of Pisa (Italy) or the competent court of your habitual place of residence or domicile, as applicable. 
(b) If either you or we do not enforce or delay enforcing any of our rights under the Contract, this will not stop us from doing so at a later date.
(c) If any provision of these Terms of Sale is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected. 
(d) No party other than you or us has any right to enforce any term of the Contract.